Shipping policy
Do You Offer Free Shipping?
Yes. PawsRitual offers free worldwide shipping on all orders.
We believe pet parents everywhere should have access to modern essentials that help improve their pets’ daily routines without worrying about additional shipping costs.
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons. Orders to the USA typically range between approximately 5-12 business days due to distance traveling and customs.
If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
Why am I receiving my items in separate packages?
It is normal for our items to come in separate packages. In order for us to provide you with the quickest shipping speeds, we house our products in different warehouses.
*All shipping times exclude clearance/customs delays.
Will I Receive Tracking Information?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your package every step of the way.
Please allow 2–5 business days for tracking updates to appear after shipment confirmation.
Do You Ship Internationally?
Absolutely. We proudly ship worldwide.
No matter where you and your pets are located, we aim to deliver your order safely and efficiently.
Are There Any Customs or Import Fees?
In some countries, customs duties or import taxes may apply depending on local regulations.
These charges, if applicable, are the responsibility of the customer.
My Order Arrived in Separate Packages
To provide faster delivery, some orders may be shipped separately depending on product availability and warehouse location.
If this happens, don’t worry, the remaining items are still on the way.
I Entered the Wrong Shipping Address
If you need to update your shipping address, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may no longer be able to make changes.
My Tracking Hasn’t Updated
Tracking updates can occasionally take a few business days to refresh after shipment.
If your tracking has not updated after 7 business days, please contact our support team and we’ll gladly assist you.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, incorrect, or appears lost in transit, please contact us with your order number and photos (if applicable), and our support team will help resolve the issue as quickly as possible.
Your satisfaction is important to us.